Terms of Service

When a Guest books a Property through The Lazy Lavender, the Guest is deemed to have agreed to the below terms and conditions, and for personal data to be processed with regards to the Rental Contract.

Payment

Your credit card will be charged 50% of the booking amount at the time of reservation. Remaining 50% will be charged 14 days prior to check-in date. Cancelation charge of 3% of booking value apply to all cancelations to cover credit card processing fee charges.

The Lazy Lavender reserves the right to impose any taxes or other charges which may be implemented by a government or other regulatory body, which were unknown at the time of publishing. The Lazy Lavender will tell the Guest promptly in the unlikely event that it becomes aware of any additional taxes or charges that will apply to the Guest’s booking.

Cancellations

• 97% of the total rental amount will be refunded up to 14 days prior to check-in.

• 97% of the total rental amount will be refunded up to 60 days prior to check-in for Group Getaway reservations.

• For no-show: 100% of the total rental amount will be forfeited.

Damage or Losses

Please leave the Property and all its contents in good order and an acceptably clean condition.

Any damage or loss caused during the Rental Period, as well as any special cleaning requirement due to negligence of anyone in your group, will be the Guest’s responsibility and may be charged to the Guest’s account. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, The Lazy Lavender may require the Guest and their party, including visitors, to vacate the Property immediately, without compensation or refund.

Access

The Property and its facilities are available for the Guest’s full enjoyment during the duration of stay. However the Owner, Owner’s Representative, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance of the house, garden, utilities and services, or for providing additional services requested by the Guest, etc.). You are required to give them reasonable access to the Property for these purposes.

Number of Guests

The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation unless specifically authorized in writing by The Lazy Lavender. Exceeding this number may lead to guests being asked to vacate the property immediately or incur additional guest fee. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement. Guests must be 21 to book. No pets are allowed unless agreed in writing in advance.

Use of Property

All bookings are assumed to be for normal holidaying purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.

If the Guest is planning to hold an event such as a wedding or a party that involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than a holiday, please communicate this to The Lazy Lavender at the time of booking, as special approval or arrangements may be required. Most parties, in particular bachelor or bachelorette parties (also called hens, stags and bucks parties), may not be organized in any of our properties. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed to and confirmed in writing before confirming the reservation.

If The Lazy Lavender has confirmed a booking that includes an event at the Guest’s chosen Property, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that The Lazy Lavender, the Owner and the Owner’s Representative cannot control the issue of these permits. If the police and/or the local community refuse to issue a permit for an event at the Property, the Owner or the Owner’s Representative will refund any event fee paid by the Guest to the Owner, however, neither The Lazy Lavender, the Owner nor the Owner’s Representative will be liable for any further refund or payment to the Guest.

Conduct and Due Care

The Lazy Lavender is located in a quiet location. As a Guest, you are requested to respect this and ensure that your entire group, as well as visitors to the Property, behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. Smoking indoors is prohibited. A $400 penalty for deep cleaning will be charged in case of any violations. The penalty will be applied each time any guest(s) is found smoking inside, or if any evidence of smoking is found. We will also assess a fee for discarded cigarette/cigar butts the cleaning crew has to pick up outside.

The Guest is responsible for the behavior of all guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.

Security

The Lazy Lavender properties have cameras installed on all driveways. No cameras are installed in any private area or inside.

In the interest of safety, due care should be taken at the Property at all times, especially with children.

Valuables and Security

Guests are responsible for all their valuables and personal items. Neither The Lazy Lavender nor the Owner or the Owner’s Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.

Price Fluctuation

Once a booking is confirmed, the price of the reservation is fully guaranteed, even if The Lazy Lavender changes the price on its website thereafter. In return for this commitment, no refunds will be made for any exchange rate fluctuation that may otherwise reduce the rental cost.

Amendments

The Lazy Lavender will do its best to accommodate reasonable amendments, but kindly be aware that some changes may not be possible. Charges may also apply. Note: Shortening of stay for any reason is considered as a cancellation.

In the unlikely event that The Lazy Lavender is unable for any reason to provide the Guest with the Property booked, The Lazy Lavender reserves the right to transfer the Guest and their party to an alternative Property of similar type and value, in consultation with the Guest. If the price of the substituted Property is less than the original booking, the difference will be reimbursed back. If the price of the substituted Property is higher than the original booking, the difference may be charged to the Guest. If, however, after considerable effort by The Lazy Lavender, no alternative of similar type and value is available and/or no agreement can be reached between the Guest and The Lazy Lavender, then either The Lazy Lavender or the Guest may opt to cancel the booking and this Rental Contract. In that event, The Lazy Lavender will refund the paid amount to the Guest, without scope for further compensation.

Complaints

Every attempt will be made for the Guest to have an enjoyable stay. If you have a problem during the Rental Period, please inform The Lazy Lavender and we will try to put things right. For complaints to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, The Lazy Lavender will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained later.

Provisions

We supply cooking utensils, towels, sheets, and all other household essentials. We also supply a starter kit of paper towels, toilet paper, napkins, trash bags, cleaning supplies, toiletries, snacks, coffee, tea, creamer, and sugar. Items needed past the starter kit are self-catered by the guest.

Disclaimers

The Lazy Lavender, does not accept any responsibility or liability for:

• any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;

• any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period;

• inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections; and/or

• strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.

In no case will The Lazy Lavender, the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.